Policies

Course Cancellation/Refund Policy

The course fee is refundable if the student has not engaged in the course activities and/or logged in to their account to view course material or exceeded a one year period from date of enrollment. Any activity on the account will change the account status from “enrolled” to “in progress” at this time the course refund policy will be voided and no refund will be granted. Students that wish to cancel a course that meet the above criteria should e-mail us at help@castineconsulting.com to request cancellation and a refund of the original course fee. Due to heavy e-mail volume, refunds can take as long as one month to process fully.

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Privacy Policy

Below you will find details on how your information is used by our companies, My Learning Library, Castine Consulting and ZomagePro.

Collection of Information

We collect identifying information such as the following, first and last name, e-mail address and more specific information if you are taking this course through your employer. This can include, but is not limited to the following, clinic name, clinic address, clinic phone number, clinic manager/owner.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Only employees of our company will access your personal information, your information will not be visible, or accessible to any outside parties other than governmental agencies conducting investigations.

Privacy Contact Information

If you have any inquiries relating to our privacy policy or our cancellation policy, please direct all questions to the following contacts.

E-mail – help@castineconsulting.com

By Phone: 207.460.5756

We withhold the authority to alter our privacy and/or cancellation policy at any time without notice. Changes to these policies will be posted within 72 hours of alteration.